Support binnen handbereik

Onze toegewijde supportengineers staan altijd stand-by om je te helpen. Ze weten alles over stabiliteit, security en performance. En hadden we al gezegd dat ze heel fanatiek zijn?

Naar support documentatie

Magento en Shopware hosting support

De allerbeste Magento en Shopware hostingsupport

Zó goed. Eigenlijk grandioos. Maar echt

24/7/365 beschikbaar

Noodgeval? Wij zijn op ieder moment van de dag telefonisch te bereiken.

Support met verstand van zaken

Onze goed getrainde supportengineers weten ongelofelijk veel van Magento en Shopware.

SLA's voor ultieme zekerheid

99,99% up time garanties, 24/7 noodhulp en meer in onze service level agreements.

Snel antwoord van iemand met verstand van zaken

We begrijpen dat een brandende kwestie of dringend probleem direct moet worden opgelost.

Uitgebreide kennisbank

Vind hier antwoord op al je vragen! Eigenlijk heb je ons niet eens nodig. ;-)

Live chatsupport

Ben je niet zo van het bellen? Probeer dan onze live chatsupport, bemand door diezelfde fanatieke supportengineers.

Geholpen door echte mensen, niet door bots

Hoe zeer we ook in automatisering geloven, support is een kwestie van persoonlijk contact.

Uitstekende klantenservice

Wil je iemand spreken van mens tot mens, in normale mensentaal? Bel ons even.

Wij gaan voor de persoonlijke aanpak

Ons belangrijkste doel is dat jij je goed geholpen voelt.

Gemoedsrust door onze SLA

We staan altijd achter je!

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Uptime

Hypernode Backups

Aantal dagelijkse back-ups

Instant back-ups

Dagelijkse backup retentie

Wekelijkse backup retentie

Herstelkosten

Hypernode noodhulpdienst

Calamiteiten melden

Reactietijd

Gegarandeerde hersteltijd

99,5%

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30 dagen

€ 25

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best effort

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Standard

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Uptime

Hypernode Backups

Aantal dagelijkse back-ups

Instant back-ups

Dagelijkse backup retentie

Wekelijkse backup retentie

Herstelkosten

Hypernode noodhulpdienst

Calamiteiten melden

Reactietijd

Gegarandeerde hersteltijd

99,9%

7 dagen

30 dagen

gratis

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1 uur

2 uur

€99

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Samen ontwikkelen we iets moois

Wij geloven in het samen ontwikkelen van ons product en dienst. Jouw feedback is medebepalend voor de route die we met Hypernode bewandelen.

Community docs

Je vind het antwoord op bijna elke vraag in onze uitgebreide support documentatie. En bekijk ook de open source documentatie voor allerlei projecten binnen de Hypernode community.

Uservoice

Vraag om nieuwe features of stem op jouw favoriete feature request. We waarderen alle feedback!

Stack Overflow

Kun je het antwoord op jouw vraag niet vinden? Misschien weet onze levendige community op Stack Overflow wel raad.

Laatste Changelog updates

Een overzicht van onze laatste Hypernode releases

Release 7859: Clearer backup output in hypernode-log

In this release we have made a small change to our hypernode-log command-line tool (and livelog) which displays the tasks our automation system has and is performing on your Hypernode. We are changing the state reverted to background for the create_backup job. The output of the hypernode-log command represents the status of Jobs on our […]

The post Release 7859: Clearer backup output in hypernode-log appeared first on Hypernode Changelog.

Release 7857: Shopware 6 preinstall updated to 6.3.5.1

In this release we have updated our Shopware 6 preinstall to version 6.3.5.1. If you want to test out the Shopware ecommerce platform in general or poke at some of the new features of the 6.3.x version of this CMS, this preinstall can be a convenient way to quickly set up a fresh environment. The […]

The post Release 7857: Shopware 6 preinstall updated to 6.3.5.1 appeared first on Hypernode Changelog.

Release 7856: Magento 2 preinstall updated to 2.4.2

Recently Magento 2.4.2 was released. Last week we updated our default preinstall to this latest version. If you want to take this new Magento version for a spin you can easily deploy it on your Hypernode using the hypernode-systemctl preinstall command-line tool or by selecting the preinstall option when ordering a new Hypernode or starting […]

The post Release 7856: Magento 2 preinstall updated to 2.4.2 appeared first on Hypernode Changelog.

Release 7855: Automatically disable crons during upgrades

In this release we have made a small improvement to our up and downgrade automation. When you increase or decrease the size of your plan we create a new Hypernode of that size and then either copy over the data of the installation or do a cloud operation to detach the disk from the old […]

The post Release 7855: Automatically disable crons during upgrades appeared first on Hypernode Changelog.

Up- and Downgrading your Hypernode plan on the Control Panel!

As of today you can Up- and Downgrade using our new tool in the Control Panel: The Change Plan page. On this page you can compare plans, so you can easily see how many resources your current plan has and what you will get if you up- or downgrade to a different plan. You can […]

The post Up- and Downgrading your Hypernode plan on the Control Panel! appeared first on Hypernode Changelog.

Analyzing access logs and blocking UserAgents on the Control Panel

As of today you can block bots and other unwanted UserAgents from accessing your shop. By going to the “Bots Blacklist” menu item in the Hypernode menu, you can add a user agent you want to block. We will prevent that user agent from accessing your shop from that point on. We assembled […]

The post Analyzing access logs and blocking UserAgents on the Control Panel appeared first on Hypernode Changelog.

Release 541: MySQL slow query logs on the Control Panel

As of today you can view your MySQL slow query logs in the Control Panel. It allows you to easily see which queries take the longest and the details about those queries. Just visit the new menu item called MySQL Slow Logs on a selected hypernode to see the slow queries logs on your hypernodes.

The post Release 541: MySQL slow query logs on the Control Panel appeared first on Hypernode Changelog.

Release 532: New Account settings page with SSH key manager included

Account settings: We’ve redesigned the personal settings page into an Account settings page, where you can change your profile and change your password or e-mail. SSH key manager: We also moved the SSH key option from the Hypernode level to the new account settings page. Now you can add SSH key(s) on the account settings […]

The post Release 532: New Account settings page with SSH key manager included appeared first on Hypernode Changelog.

Release 7856: Magento 2 preinstall updated to 2.4.2

The post Release 7856: Magento 2 preinstall updated to 2.4.2 appeared first on Hypernode Changelog.

Updated Magento version check with Magento 2.4.1, 2.4.0-p1 and 2.3.6

Magento Version Check has been updated With the release of these latest Magento versions (2.4.1, 2.4.0-p1 and 2.3.6) we’ve updated our Magento Version check to include these latest versions. You can scan your website on magereport.com to see if you’ve installed the latest versions successfully. To make this check more visible for users visiting the […]

The post Updated Magento version check with Magento 2.4.1, 2.4.0-p1 and 2.3.6 appeared first on Hypernode Changelog.

Magereport servers OS upgrade

The Magereport servers have been upgraded. This change doesn’t add or change any of the existing Magereport functionality. But it is a general OS and system upgrade. IP will change more often The Magereport servers are now running on a new cloud system, that treats the servers like cattle rather than pets. Long story short […]

The post Magereport servers OS upgrade appeared first on Hypernode Changelog.

Magento 1 vulnerability check for open /downloader url

Magento 1 open downloader url check Last weekend over 2000 shops were hacked through a new zero day exploit in Magento 1. Read more about this exploit and how we solved this on our Hypernode platform on our blog. You can now scan your website on magereport.com to see if you are vulnerable to this […]

The post Magento 1 vulnerability check for open /downloader url appeared first on Hypernode Changelog.

Release 7836: Elasticsearch support in all Hypernode docker images

Since we started offering many configuration options for our hypernode-docker, the one feature everyone was waiting for was Elasticsearch. We are glad to announce that Elasticsearch 7.6, which has been available on Hypernodes for a while, is now installed by default on all docker images using PHP 7.1 and up. On all docker images with […]

The post Release 7836: Elasticsearch support in all Hypernode docker images appeared first on Hypernode Changelog.